Ambur Iyyappa lost his job in 2009, he was working with a courier company, Iyyapa had no idea that all was happening for a change. Iyyapa was a delivery boy at First Flight Couriers, rose to a position of managing logistics over the years. He took a break of 3 months to improve his qualifications.
When he returned to first flight after his break the company refused to take him, which lead to attend an interview at an online bookseller of that time.
That online book selling company is now knows as the India's biggest e-commerce company Flipkart.
Binny Bansal who hired Iyyapa adds, “He was out of a job and had no prospects, He came at a very low salary of about Rs8,000.”
Just in weeks time after iyyapa joined, he started showing great potential. The company did not have an order management system then and it was all dependent on Iyyappa. “He remembered every status, every order,” recalls Sachin Bansal.
“After a month of Iyyappa joining, we gave a referral bonus of about Rs 5,000 to the First Flight person who had asked Iyyappa to go for an interview at Flipkart,” says Binny. “We were so happy with him!”
As years passed, Iyyappa has grown from the role he was hired for, As on today he is an Associate Director managing customer experience at Flipkart and draws a salary of Rs 6 lakh. He also holds the shares of flipkart whose valuation is of over a million dollars.
However well, Iyyappa is a simple man, he still lives in the same society where he lived years ago and drives a scooter to work. The man was called Flipkart’s Human ERP.
“Iyyappa would know exactly which customers were waiting for delivery, which books were pending to be bought, etc. Whenever a customer called us, he would know exactly the status of his/her's order without seeing the systems. He had also found an effective way of passing all this order information onto Gmail and using that as an ERP/Servicing search engine for orders!” says Binny.
Inspirational Indeed !
Posted Date : 18-Apr-2017
Source : N/A