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SERVICES

Refunds Policy for Your Bus Tickets

  1. Refunds processed for cancelled tickets are transferred to the passenger’s bank account / debit / credit / ITZ card that was used while booking the tickets.
  2. All Refunds are processed automatically upon cancellation of tickets. Your bank may take 5-14 days to credit this amount to your account/card.
  3. In case the refund amount is not credited to your account in 14 days from the date of refund, we kindly request you to send an email to support@abhibus.com along with the ticket details/order details and credit/debit/Wallet statement (in PDF format) from the date of booking to till date. We will provide you the necessary support in crediting back the refund amount.
  4. No refund will be processed for No-Show Passengers (Passenger who do not report at the boarding point on time).
  5. Any transaction charges/Ticket Delivery charges collected shall not be refunded if the tickets are cancelled by the customer.
  6. In the event of cancellation of a bus / service trip by the bus operator, yoursearch.in will assist the passenger in providing an alternative service, subject to availability. In case an alternative is not available, then Abhibus.com shall be liable to the passenger only to the extent of refunding the sum paid by the passenger for the price of the ticket.
  7. Provisions/amenities like video, air conditioning, or water bottle or any such other services mentioned on yoursearch.in are to help you to make an informed decision. Any refunds/claims due to non-functioning or un-availability of these services needs to be settled directly with the bus service provider.

Cancellation policy

  1. The cancellation terms are different for each bus operator and are set by the bus operator itself. These terms are shown while booking as well as on the ticket printout/Email confirmation.
  2. The cut-off time for canceling a bus ticket depends on either bus start time/boarding point time/bus origin start time. For example: If the bus is scheduled to start from Origin Place at 4 PM and scheduled to reach your en-route selected city at 8 PM and scheduled to reach your selected boarding point at 8:15 PM then the Bus Origin Start Time is 4 PM, Bus Start Time is 8 PM and Boarding Point Time is 8:15 PM.
  3. Please read the cancellation terms provided in the search page against each bus service.
  4. Tickets booked online should be cancelled online only.
  5. in will charge Rs.25 as a cancellation fee other than what the bus operator charges for every seat cancelled.
  6. Cancellation charges are applicable on original fare but not on the discounted fare. The cancellation charges are deducted from the collected/discounted fare and the balance is refunded. [For example: If the original ticket fare is Rs.1000 and your discounted fare is Rs.900, the cancellation charges are calculated on the original fare. i.e., on Rs.1000. So if the cancellation charges are 10%, your refund amount would be Rs.900-100 - 15 = Rs.785.]
  7. Some of the operators accept Partial Cancellation. Please go through the Cancellation Terms in the Ticket.
  8. Proponent or Postponement cannot be done once ticket is confirmed.
    1. If service is cancelled by APSRTC for any reason, customer should cancel the ticket within 15 days from the date of journey to get full refund.
      b) Cancellation of such tickets is not allowed after 15 days from the date of journey.
  9. In case of ticket cancellation, Insurance amount is non-refundable.
  10. Sevice Fee/Service Tax are non-refundable for Ticket Cancellation/Service Cancellation.

 

Failure Transactions

A transaction might fail for several reasons and your account/card might be debited without generating a ticket. If the amount is deducted from your account/card, we request you to call our customer care number to re-confirm the failed transaction before proceeding with a fresh transaction/booking.

Transactions such as these are refunded back to customer. Please read the refund policy as above.